Losing Miles

Losing Miles 2016-01-31T19:41:52-07:00

I traveled to China on Northwest in mid-May of this year (started and returned from Cincinnati), but I only got credit for my outbound flight when I registered for my frequent flier miles. I have tried to call Northwest’s frequent flier line, but no one answers the phone. I have one of my boarding passes for my outbound flight, but that is all I have left. Do you have any suggestions as to how I can get credit for my return flight? (I should add that I flew into Shanghai, but departed China from Beijing.)

Also, this Christmas I flew to Los Angeles from Cincinnati on US Air and was told I could get United miles. I called up the right number and registered the miles. However, United never gave me credit (they stopped sending monthly statements a while back, so I just found out about this recently), and now I pretty much have no record of my trip. United wants me to send them a ticket or something and says that my eligibility for miles is cancelled 9 months after the trip. Do you have any suggestions as to how I could remedy this problem? With all of the various anti-terrorist trackings I strongly suspect that there is a record of my flight somewhere, which might help me.

Thanks for any help.


Answered by The Penny Pincher

Hi JD,

You would think that if Northwest wanted to stay in business they would answer their phones. An easier way to get your miles credit is to send your ticket number, WorldPerks number and date of travel. (Your ticket number can be found on your E-Ticket Trip Summary Receipt or ticket, starting with “012) to:

WorldPerks Service Center
601 Oak Street
Chisholm, MN 55719-1995

Or use their on-line form at: https://www.nwa.com/freqfly/direct/request/

With respect to your December flight you should still be within the 9 months eligibility period. I suggest that you contact UAL Mileage Plus service center and request that they note your record so that your time limit does not expire. Then make a formal request for your miles online or call 1-800-421-4655.

You can also go online at www.ual.com to check your account status.

Good luck,

edited answer